FAQs

We have five great stores based across Shropshire, Staffordshire, and Cheshire. The store locations include Shrewsbury, Hanley, Newcastle-Under-Lyme, and Nantwich.

You can speak to our dedicated web team 24 hours a day, 7 days a week on +44 (0)1743 469 737. If you live locally to one of our stores then just pop in and talk to one of our friendly team members, who will be happy to offer any style advice or general assistance you require.

Certainly, just phone our web team on +44 (0)1743 469 737 and they will happy to complete your order over the phone.

Simply click the in-store collection service under the delivery method section of the checkout process and write which store you would like to collect from in the comment box below.

Please note: Orders placed using our In-Store collection service can take up to 5 working days. The store will notify you once your order has arrived with them and is ready for collection.

Pockets currently use DPD and DHL Express for all UK orders, and DHL Express Worldwide for all orders to the EU and Rest Of World.

Once your order has left us, you will receive an email containing an air waybill number to track its progress online.

Our shipping partner, DHL, also offers you the flexibility to make changes to your delivery while your purchase is on its way to you. Enter your mobile number at checkout to receive an SMS notification after your order has been dispatched, follow the link provided and choose from a range of options.

Orders delivered via DPD can be tracked here . Orders delivered via DHL (including all EU & International customers) can track their parcel here.

We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified somebody else to accept the delivery, then you accept their signature (or the signature of somebody at the specified delivery address) is evidence that the delivery has been fulfilled by Pockets.

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

Security checks are also made on all transactions, to ensure the authenticity of each card payment.

We accept most major credit and debit cards.

The cost of your order will be based on the UK price in pounds sterling, so the cost of the order in your local currency will depend on the exchange rate at the time of purchase. Whilst prices may be viewed on the website in Euros and Dollars this is an estimate based on recent exchange rates, and may not be an exact reflection of the final order price.

Pockets only ever retail genuine, designer brand products of the very best quality. 

We may have more sizes available, give us a call and we will find out for you (01743) 353 993. With some brands we can order in more stock quite quickly if we have sold out.

In order to place an order you need to create a Pockets account, click on the little man icon in the top right corner of our webpage and you will be guided through the account creation process.

Click on the little man icon in the top right corner of our webpage and you will be guided through the account creation process.

If for any reason you are not completely satisfied with the goods we will be happy to offer you a refund or exchange, providing the following conditions are met:

• Items must be returned within 14 days
• Items must be in a resalable condition (as new)
• Items must be complete with all tags and packaging in a reusable condition.

We cannot accept any used items that do not meet these conditions and any such items will be returned to the purchaser. Returns received after 14 days of receipt will only be accepted at the discretion of Pockets.

When we have received your returned item and checked its condition, we will process a refund via your original means of payment and you will receive a confirmation email.